of the online shop of

BIOLINE Naturbewußte Mode Vertriebs GmbH,

Meurerstr. 39 – 41, 41836 Hückelhoven

Phone: +49 (0) 2433 5934; Telefax: +49 (0) 2433 51392

Email:; Website:

Handelsregister HRB 8485 AG Mönchengladbach

Managing Director Rainer Pütz

1. general information

All services provided to the customer by the online shop are provided exclusively on the basis of the following General Terms and Conditions. Deviating regulations are only valid if they have been individually agreed between the online shop and the customer.

2. conclusion of contract

2.1 The offers of the online shop on the Internet represent a non-binding invitation to the customer to order goods in the online shop.

2.2 By ordering the desired goods on the Internet, the customer makes a binding offer to conclude a sales contract.

2.3 The online shop confirms receipt of the order immediately, at the latest 1 day after receipt of the order. The order confirmation as well as the acceptance of an order by telephone does not constitute a legal acceptance on our part. The acceptance of the offer by us only takes place when we bring the goods for dispatch to you. You will receive a written confirmation of dispatch by e-mail. However, the customer is bound to his offer for a maximum of 10 days.

When ordering via our online shop, the ordering process comprises a total of 5 steps. In the first step you select the desired goods. In the second step you enter your customer data including billing address and, if necessary, a different delivery address. In the third step you select the desired shipping method. In the fourth step you choose how you want to pay. In the last step you have the possibility to check all details (e.g. name, address, method of payment, items ordered) once again and correct them if necessary before you send us your order by clicking on “Order subject to payment

2.4 The subject of the contract is the goods ordered by the customer. With regard to the quality, the offer description applies, ocustomers are subject to § 434 para.1 sentence 3 BGB.

3. revocation instruction

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving reasons. The withdrawal period is fourteen days from the day on which you or a third party designated by you, other than the carrier, took or has taken possession of the first goods.

In order to exercise your right of revocation, you must notify BIOLINE Naturbewußte Mode Vertriebs GmbH, Meurerstr. 39 – 41, 41836 Hückelhoven, Telephone: +49 (0) 2433 5934; Fax: +49 (0) 2433 51392; Email:; inform us by means of a clear statement (e.g. a letter, fax or email sent by post) of your decision to revoke this contract.

In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation

Consequences of If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (other than any additional charges resulting from the fact that you have chosen a method of delivery other than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days of the day on which we receive notification of your revocation of this Agreement. Translated with (free version) For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse a refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the end of the fourteen-day period.

Return shipments are only free of charge via DPD. If the parcel is delivered to another company, it must be sufficiently stamped. Packages sent freight collect (not prepaid) will not be accepted.

4. delivery

4.1 All articles are delivered immediately, if available from stothe warehouse.

The delivery takes place both within Germany and in EU countries.

4.2 The delivery time within Germany is a maximum of 15 working days, unless otherwise stated in the offer. Delivery will therefore take place at the latest within 15 working days (Monday to Friday, excluding public holidays) after the payment order has been issued to the transferring bank (in the case of advance payment) or after conclusion of the contract (purchase on account).

For deliveries abroad, the delivery time is a maximum of 15 working days, unless otherwise stated in the offer. Delivery will therefore take place at the latest within 15 working days (Monday to Friday, excluding public holidays) after the payment order has been issued to the transferring bank (in the case of advance payment) or after conclusion of the contract.

4.3 If an article is not available at short notice, we will inform you by e-mail about the expected delivery time, provided we have an address from you.

Your statutory claims remain unaffected.

5. packing and shipping costs

5.1 We offer the following shipping methods:

Self-collectionPick up from stock 0,00 €

DPD 4,95 €

DHL Packstation maximum weight: 10 kg, shipping within Germany 6,99 €

5.2 For delivery within Germany and packaging costs, we charge the shipping price specified in the offer. For each order, the shipping costs are shown and communicated separately.

For deliveries abroad we charge (pricing according to weight if necessary). the shipping price specified in the offer. With each order the forwarding expenses are separately proven and communicated

6. payment, retention of title

6.1 All stated prices are gross prices in Euro, which include the legal value added tax of currently 19%. The prices valid on the order date shall apply.

6.2 For delivery within Germany the following payment methods are possible:

by advance payment (The customer is obliged to pay the purchase price by bank transfer to our account) If you pay in advance you will receive an e-mail from us with the exact invoice data. When paying in advance, you will receive an e-mail from us with the request to enter your e-mail address and/or your telephone number in the order form, so that we can contact you. Please indicate your name and the invoice number as reason for payment on your bank transfer so that we can assign your payment receipt to the order.

by Pay PalPay via the payment service provider PayPal and use the information stored in your PayPal customer account without having to re-enter your payment information. You can find more information on payment via PayPal at

via Invoice (The customer is obliged to pay the invoice amount within 14 working days after receipt of the goods)

For deliveries abroad only the following payment methods are possible:

via Pay Pal

via Vorkasse

6.3 The delivered goods remain our property until full payment has been made (reservation of ownership according to §§158, 449 BGB). The customer must inform us immediately of any enforcement measures by third parties against the reserved goods and hand over the documents necessary for intervention; this also applies to impairments of any other kind. Irrespective of this, the customer must inform the third parties in advance of the rights existing in the goods.

7. warranty

If the supplementary performance has taken place by way of a replacement delivery, the purchaser is obliged to return the goods delivered first to us within 30 days at our expense. The return of the defective goods must be carried out in accordance with the statutory provisions. We reserve the right to claim damages under the conditions regulated by law.

8. liability for defects

Information on liability for defects: The statutory liability for defects applies.

9. privacy policy

You can find our privacy policy here:

10. copyright

The contents and works on these pages created by the site operators are subject to German copyright law. The reproduction, editing, distribution and any kind of use outside the limits of copyright law require the written consent of the respective author or creator. Downloads and copies of these pages are only permitted for private, non-commercial use. Insofar as the content on this site was not created by the the purpose of the operator, the copyrights of third parties are respected. In particular, third-party content is identified as such. Should you nevertheless become aware of a copyright infringement, please inform us accordingly. If we become aware of any infringements, we will remove such contents immediately.

11. miscellaneous

12. contents and links on our pages

12.1 The contents of our pages have been created with the utmost care. However, we cannot accept any liability for the correctness, completeness and topicality of the contents. As service provider we are according to § 7 Abs.1 TMG is responsible for its own contents on these pages according to the general laws. According to §§ 8 to 10 TMG, however, we are not obliged as a service provider to monitor transmitted or stored external information or to search for circumstances that indicate illegal activity. Obligations to remove or block the use of information according to the general laws remain unaffected. However, liability in this regard is only possible from the time of knowledge of a concrete violation of the law. If we become aware of corresponding infringements, we will remove these contents immediately.

12.2 Our offer contains links to external websites of third parties, on whose contents we have no influence.

We can therefore assume no liability for these external contents. The respective provider or operator of the pages is always responsible for the contents of the linked pages.

The linked pages were checked for possible legal violations at the time of linking. Illegal contents were not recognizable at the time of linking. However, a permanent control of the contents of the linked pages is not reasonable without concrete evidence of a violation of law. If we become aware of any infringements, we will remove such links immediately.

13. final provisions

The validity of the UN sales law is excluded, German law applies. With an order the general terms and conditions of the online shop are accepted.

If the customer has no general place of jurisdiction in Germany or in another EU member state, the exclusive place of jurisdiction for all disputes arising from this contract shall be our registered office.

Hückelhoven, September 2022

Bioline Naturbewußte Mode Vertriebs GmbH